GSD isn’t built around theory—it’s built around experience.
Our leadership team includes former Tyler Technologies professionals with backgrounds in implementation, development, project management, and professional services. Together, our team has participated in more than 100 Tyler software implementations, upgrades, and optimization projects.
That experience allows us to work effectively alongside both your internal IT team and Tyler Technologies throughout our Go-Between Support (GBS) model. We understand how Tyler EPL is designed, how municipalities use it, and how to help departments get the most from their investment.
Why Construction Experience Makes Better Government Support
Supporting construction companies isn’t separate from our government practice—it’s one of our greatest strengths.
We help contractors, engineers, and project teams every day with Microsoft 365, Bluebeam, Civil 3D, cybersecurity, and field technology. Those same organizations interact with Tyler EPL throughout the permitting process.
Because we understand both sides of the permit counter, we can recommend improvements that benefit permit technicians, inspectors, applicants, contractors, and citizens alike.
Technology should make the permitting process easier—not create additional barriers.
Better Software Starts With Better Processes
After more than 100 implementations, we’ve heard the same thing from municipalities:
“We wish we knew then what we know now.”
That experience led us to develop our Business Process Review (BPR) methodology.
A BPR goes beyond software configuration. It evaluates workflows, reports, GIS, Civic Access, integrations, inspections, and departmental processes to identify opportunities for improvement.
The result is a practical roadmap that helps municipalities optimize Tyler EPL, prepare for upgrades, and make better technology decisions long after implementation.
Helping Municipalities Navigate Change
Local government technology is constantly evolving.
Legislative changes such as Florida House Bill 803 and Georgia Senate Bill 447, new Tyler functionality, API integrations, and changing citizen expectations all require municipalities to continually adapt.
Our role is to help local governments translate those operational requirements into well-tested Tyler EPL configurations that support both compliance and efficient daily operations.
A Different Support Model
Many consulting firms measure success by billable hours.
We don’t.
Our Go-Between Support model is built around predictable, fixed-fee partnerships that align our success with yours. Instead of focusing on hourly billing, we focus on helping departments improve processes, support staff, complete upgrades, and maximize their Tyler EPL investment.
That commitment has helped establish GSD as a trusted partner working alongside Tyler Technologies and municipalities across the country.
Building Better Communities Together
Communities are built through collaboration between local governments, contractors, engineers, inspectors, and technology partners.
GSD was built to support that entire ecosystem.
By combining Tyler Enterprise Permitting & Licensing support, Business Process Reviews, Construction IT, SSRS reporting, API integrations, and our Go-Between Support model, we help connect the people, processes, and technology that keep communities moving forward.
Because when government and construction work better together, everyone benefits.
About the author
Chris Smith
- Former Director of Professional Services, Tyler Technologies
- 20+ years supporting local government technology
- 100+ Tyler software implementations, upgrades, and optimization projects