Improve your user’s experience with Go-Between Support

What is Go-Between Support?

Navigating the complexities of third-party software can be a daunting task for businesses and local governments. Our Go-Between Support service is designed to alleviate these pain points, ensuring a seamless user experience throughout the entire process. We understand the challenges of testing, training, support calls, and configuring software solutions, which is why our team of experts is dedicated to providing personalized guidance and solutions tailored to your unique needs.

Here is what’s missing
from Support

The missing piece for your existing IT Team

Every business needs efficient, responsive, and expert IT support. Traditional support models often fall short, leaving businesses stuck in a cycle of unresolved issues and prolonged downtime. That’s where our Go-Between Support comes in – a revolutionary approach designed to bridge the gap between your team and the technical solutions you need.

Standard Support vs. Go-Between Support

IssueStandard SupportGo-Between Support
Response TimeCan feel delayed at times requiring multiple follow ups.Real time with daily updates on where your support case stands today. We follow up with you.
Issue ResolutionLimited knowledge of the users configuration and processes.Familiar with both your users and their processes. Allowing us to better understand their needs and the best resolution.
DocumentationGeneric and written for a broad audience.Personalized documents tailored for your specific processes and staff’s needs.
Support TypeReactive, addressing issues only when they arise.Proactive, identifying and solving potential problems before they impact your business.
ScheduleRigid, with fixed service hours.Flexible, support hours based on your business hours.
ROIMinimal to little improvement based on number of calls.Each month of service your assigned support rep will grow more knowledgeable about your processes and aligned with your goals.
What we do

Why Choose Go-Between Support?

Access to a Team of Consultants

Our Go-Between Support gives you access to a team of specialists across various IT domains. This means that no matter what issue you encounter, we have the expertise to resolve it efficiently.

Proactive Approach

We don’t just wait for problems to happen. Our proactive monitoring and maintenance services ensure that your systems are running smoothly, minimizing downtime, and maximizing productivity.

Seamless Communication

Say goodbye to technical jargon and hello to clear, understandable communication. Our support team speaks your language, ensuring that you’re always in the loop and fully informed.

Tailored Solutions

Every business is unique, and so are its IT needs. Our Go-Between Support is customizable to fit your specific requirements, providing you with the flexibility and adaptability you need to stay ahead.

Get Started Today!

Don’t let traditional support hold you back. Experience the future of IT support with our Go-Between Support service. Contact us today to learn more and get started.

See what our clients say about it...